Frequently Asked Questions

You can order by selecting any product from our website. Then, select sizing and click add to cart. Eye Catched accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.
As long as the item is not shipped, you can make changes to your order(s). Please send your order number(s) to our customer service for correction.
Your complete order details (the price of each item, order number, and shipping charges) will be sent to you via email.
To secure and protect your privacy, we use SSL (Secure Socket Layer) that provides end-to-end encryption. We use Paypal which is one of the best-secured payment options available.
Any product you purchase from our store normally takes 4-8 business days to deliver. Note: Due to the global pandemic, there can be slight delays in your orders. You can contact us at orders@eyecatched.com if your product is not shipped in the mentioned timeline.
We ship worldwide except to Israel, Russia, and APO/FPO addresses, for further queries, contact us at orders@eyecatched.com.
After placing your order, you will receive an e-mail confirmation within a few minutes.
Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.
Once your order is dispatched, you will be notified of the tracking details through an email. You can also track it here.
Order cancellation requests can be placed within (1) day of an order (If not Shipped) or will result in a flat deduction of 25% from your ordered item’s amount. If the product is in transit, then you have to receive and apply for a return.
Please read our Return And Refund guidelines for more details.
Custom-made-to-measure sizes are available for suits and tuxedos only.
It’s available in both. Please see our size guide page.
You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS.
No! Locations, where we provide Free Shipping (US, UK, Canada), do not require pay for shipping.
As we provide free shipping at our own cost, we are unable to pay for returning item(s).
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